FreePBX Official Support | ワークスタイル・働き方変革対応 UCプラットフォーム・サービス FoNEX(フォネックス)をはじめ、コミュニケーションに関わるシステムをトータルサポート | 株式会社クルーグワークスタイル・働き方変革対応 UCプラットフォーム・サービス FoNEX(フォネックス)をはじめ、コミュニケーションに関わるシステムをトータルサポート | 株式会社クルーグ

Official FreePBX Support

Having trouble with your company’s PBX? We can help!

QLOOG is proud to offer Official FreePBX Support to our customers in Japan. Our qualified FreePBX and Asterisk experts can provide ample assistance with nearly every aspect of PBX setup and maintenance, including:

  • PBX installation and first-time setup
  • Auto-provisioning of a wide range of phones and SIP devices
  • Secure intersite SIP and IAX trunking
  • Emergency outage response and high availability
  • IVR settings
  • Multilingual functionality
  • Custom Asterisk configuration
  • …and much more!

As a telephony provider with years of VoIP experience in the Japanese market, we understand more than most that your PBX is a critical component of your business, and we’re eager to help get you back up and running. Our support is offered by native speakers of English and Japanese, and is backed by Schmooze, the primary developers of FreePBX.

Support Options

Resolution Time

(includes meetings, investigation, resolution)
Cost Max. Incidents*
1 hour 30,000 JPY 1
5 hours 100,000 JPY 2
10 hours 180,000 JPY 3
1 week (40 hours) from 500,000 JPY Variable
1 month (160 hours) from 1,500,000 JPY Variable
Support Service Outline
Response Hours 10:00 – 18:00 Mon.-Fri.
Response Lead Time Max. within 4 business days
Incident Management Via support ticket system
On-Site Support (Case-By-Case) Will include travel expenses, lodging expense of 15,000 JPY/night, and engineer dispatch fee of 75,000 JPY/engineer/day.

*Official support is provided within the specified limit of “incidents” or “support time”, whichever is reached first.
*We also offer assistance with non-FreePBX issues. Please contact us for more information.